🚚 UPS/Fedex GROUND FREE SHIPPING WITH ORDERS OVER $100(Hawaii-USPS Priority)🚚 WHOLESALE INQUIRIES 📧 contact@kollecte.com 📧



Who is Kollecte USA?

About our company

 

 

What is Kollecte? Kollecte is based in Los Angeles, California and is an online shop specializing in gifts, accessories and face masks that cater to the needs of busy families. We understand your desire to keep your family safe and healthy, so when you’re ready to shop, we’re here with the products you need.

Why should I order from Kollecte? We’re glad you asked! Our customers order for a variety of reasons, but mostly they count on us for quality items that help them as they take care of their families. We carry everything you need at affordable prices. 

What types of products are sold at Kollecte?Whatever you need for your busy family, we’ve got you covered! We offer a variety of health, electronics, cosmetics, beauty products, oral care, pop culture items, foodstuffs, teas, pet care and more. We specialize in providing the KF94, an impressive, disposable face mask often referred to as the Korean version of the N95.

What sets Kollecte apart from its competitors? Many of our items are imported directly from South Korea, so we are an authentic source for various cultural foods and products. 

What is the KF94 face mask? Although slightly different from the N95 and KN95 masks many Americans are familiar with, the KF94 offers an exceptional level of protection, making it a popular alternative for families, individuals with underlying medical conditions, older adults and others more vulnerable to the severe symptoms of a coronavirus infection. The KF stands for “Korean Filter” and the number 94 refers to the mask’s filtration effectiveness. The 94 means it is 94 percent effective in filtering out potentially harmful particles.

Ordering Details

I’m a wholesaler. Can I place large orders?Yes, we are happy to work with wholesale companies. For wholesale inquiries, email contact@kollecte.com. 

Payment Information

What payment options are available? We accept a variety payment types, including Visa, MasterCard, Discover and American Express, as well as debit cards with a Visa or MasterCard logo, Apple Pay, Diners Club, ELO, Google Pay, JCB, PayPal, ShopPay and Venmo. You can choose your payment method at checkout. We do not accept personal checks, money orders, direct bank transfers or cash on delivery.

Are there any taxes or duties added to my order? Yes, in the United States, we do apply any applicable state taxes on your order as required by state law. These will be clearly stated on your order total before you place your order. If your state does not collect tax, these charges will not be applied on your order total. For our international customers, duties and taxes are not included and, if applicable, will be billed to you through a carrier. This means you may incur duties, fees and import taxes upon delivery as determined by your local customs authority.

Shipping Information

Where do you ship to? We ship throughout the United States and to more than 40 countries worldwide, so you can order with confidence. 

Do you offer free shipping? Yes, we offer free UPS ground shipping available with orders over $100. 

Will COVID-19 impact shipping times? Due to the COVID-19 pandemic, some items may take longer to ship. We appreciate your patience.

Returns and Exchanges

What is your return/exchange policy? If you have questions, reach out to us at kollecteUSA@kollecte.com. All masks are final sale due to Covid-19. 

What items cannot be returned? Personal care and food items are some non-returnable items.

My Account/Privacy Matters

How do you protect my account information? Our website is secure and we do not store your payment information. 

What is your privacy policy? By browsing or using Kollecte’s website, you are agreeing to the collection, use and disclosure of your personal information as described in our Privacy Policy. Please note: We reserve the right to change this policy at any time without notice. If you have any questions or concerns about the privacy policy, email us at kollecteUSA@kollecte.com. 

Other questions

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