I have been a customer for several years and ordered by mistake kids-sized masks instead of the Youth size. I emailed Kollecte within 1 hour of receiving the package and realizing my mistake. There was no response. In the policy on the website they state that the masks are non returnable. Despite them being individually sealed in. This was a huge lesson. I found other stores that do allow returns, so they will be getting my next order.
Not adjustable so unfortunately we won’t be able to use.
I have been trying to comunnicate with you, but didnt recieve any answer or update of my order
I am so happy Kollecte has kn95 masks for sale. My family depends on them for our health and the health of others. They are excellent quality masks and the service Kollecte gives is excellent too. Thank you.